Your privacy is our priority. This document clearly explains how s9s collects, uses, stores, and protects your personal information every time you use our platform.
We don't just comply with the law — we build systems that genuinely prioritize the security and privacy of every Malaysian user.
All data transmitted between your device and the s9s servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
S9s has never sold, rented, or traded your personal information to any third party for marketing purposes without your explicit consent, and never will.
You have the full right to access, amend, or request deletion of your personal data at any time through our responsive support channels.
Our data handling operations fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a user are upheld under the local legal framework.
User data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 security monitoring with no interruptions.
In the event of any security incident involving your data, we will notify you within the stipulated timeframe and take immediate action to minimise the impact.
When you register and use the s9s platform, we collect several categories of personal information to enable us to provide you with the best possible service. This collection is carried out transparently and solely for legitimate purposes.
The information we collect can be divided into three main categories:
| Category | Information Type | Requirements |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Mandatory – KYC verification |
| Contact | Email address, phone number, residential address | Mandatory – account communications |
| Financial | Bank account details, e-wallet information, transaction records | Mandatory – deposits & withdrawals |
| Technical | IP address, device type, web browser, activity logs | Automatic – system security |
| Options | Game preferences, language settings, wagering history | Options – personalisation |
We do not collect unnecessary information and always inform you of the purpose behind each data category at the time it is requested.
Information you provide to s9s is used responsibly and only for the purposes you have consented to. We do not use your data for purposes beyond the operational needs of the platform.
S9s takes a highly restrictive approach to sharing user data. We do not sell your personal information to any party for commercial purposes. However, there are limited situations where sharing information is necessary:
All third-party providers working with s9s are bound by strict data confidentiality agreements and are not permitted to use your information for any purpose other than those specified in those agreements.
S9s continually invests in high-grade security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse.
The s9s platform uses cookies and similar tracking technologies to enhance your browsing and usage experience on our website. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies for different purposes:
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the s9s platform.
Under Malaysia's Personal Data Protection Act 2010 and s9s's internal policies, you have the following rights regarding your personal data that we hold:
You may request a copy of all personal information we hold about you at any time.
You have the right to request correction of any personal information that is inaccurate or outdated.
You may request deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request restriction of your data processing under certain specified circumstances.
You have the right to receive your data in a machine-readable format for transfer where applicable.
To exercise any of the above rights, please contact the s9s support team via live chat or email. We will process your request within 14 business days. For more complex requests, we may require up to 30 days, and we will notify you accordingly.
S9s retains your personal information for as long as your account is active or as long as necessary to provide services to you. Upon account closure, we will retain certain records for a defined period to meet legal compliance obligations and to resolve any outstanding claims.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Financial transaction records | 7 years after transaction | Companies Act & AMLA |
| KYC verification documents | 5 years after account closure | PDPA 2010 |
| Support communication logs | 3 years | Internal policy |
| Technical data & logs | 12 months | System security |
| Preferences & settings | Until account closure | Service requirements |
Once the designated retention period has elapsed, your data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.
S9s is a gaming platform strictly restricted to individuals aged 21 years and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 21.
Parents or guardians who believe their child has registered or provided personal information to s9s without permission are advised to contact our support team immediately so that appropriate action can be taken.
S9s reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform improvements. All amendments will be communicated to you via:
Continued use of the s9s platform after any amendment to the Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and request data deletion.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following channels:
Our Data Protection Officer (DPO) team will handle all privacy-related inquiries with high priority and respond within 3 business days. For more complex cases, we may require additional time and will notify you accordingly.
This Privacy Policy is governed by Malaysian law and subject to the jurisdiction of Malaysian courts. Any privacy-related disputes shall be resolved in accordance with the mechanisms set out in the Personal Data Protection Act 2010.