Terms and Conditions s9s – Platform Usage Guidelines

By accessing, registering for, or using any part of the s9s platform — whether via the website or mobile app — you automatically agree to be bound by the Terms and Conditions set out in this document. This agreement is legally valid and binding.

If you do not agree with any part of these Terms and Conditions, you are required to stop using the s9s platform immediately. Continued use of the platform following any amendments to the terms constitutes your acceptance of the revised terms.

These terms should be read together with the s9s Privacy Policy and our Responsible Gaming Policy, all of which collectively form the entire agreement between you and s9s regarding your use of this platform.

To open and use an s9s account, you must meet all of the following eligibility requirements at all times:

• Age 21 years of age and above on the date of registration and while using the platform.
• Not residing in a geographical area where online gaming activities are prohibited or restricted by local law.
• Never having been declared bankrupt or currently undergoing active bankruptcy proceedings.
• Registering under your own name on behalf of someone else — registration on behalf of another person is strictly prohibited.
• Not currently under a self-exclusion period imposed by s9s or any other gaming platform.

During the registration process, you are required to provide accurate, current, and complete information. s9s reserves the right to request identity verification (KYC) at any time, including copies of your ID, proof of address, or other relevant documents. Failure to provide the requested documents may result in the suspension or closure of your account.

You are fully responsible for all activity that takes place under your account. This includes all wagering, financial transactions, and any other actions carried out through the account, whether performed by you or by any third party who gains access to it.

• Do not share your account password with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Log out of your account after each session, especially when using a public device.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Notify the s9s support team immediately if you suspect your account has been accessed without authorization.

S9s will never request your password via email, SMS, phone, or any other communication channel. If you receive any such request, please report it to our support team immediately as it may be a fraud attempt.

S9s accepts deposits via a range of Malaysia's local digital payment methods. All deposits are in Malaysian Ringgit (MYR) and credited to your account as soon as payment is confirmed by our system.

• Minimum deposit: MYR 20 per transaction.
• Accepted methods: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local bank transfers.
• Processing time: Deposits are typically credited within 1–5 minutes after a successful payment.
• No deposit fees: s9s does not charge any processing fees for deposits.

You may only deposit funds using a payment method registered in your own name. s9s does not accept deposits from third-party accounts. Any deposit originating from an account not belonging to the registered user will be returned, and the account in question may be subject to further review.

Withdrawals may be requested at any time provided all bonus wagering requirements have been met. Withdrawal requests will be processed in accordance with the following guidelines:

• Minimum withdrawal: MYR 50 per request.
• Processing time: 15 minutes to 2 hours for standard withdrawals; up to 24 hours for larger amounts or those requiring additional review.
• Withdrawal method: Withdrawals will be credited to the same bank account or e-wallet used for your registered deposit method.
• Identity verification: First-time withdrawals or withdrawals exceeding a certain amount may require KYC document verification.

S9s reserves the right to place withdrawal requests on hold for security review or compliance purposes. In such cases, our team will contact you via email or live chat for further information. The hold period for review purposes typically does not exceed 3 business days.

Withdrawals will only be processed to accounts in the name of the registered user. Withdrawals to third-party accounts are not permitted under any circumstances.

S9s offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to the following conditions unless otherwise stated in the specific promotion terms:

• Each bonus has turnover requirement (rollover) that must be met before any withdrawal is approved. The rollover ratio will be clearly stated on the relevant promotion page.
• Bonuses are valid for one account per individual, residential address, IP address, or device.
• Bonuses may not be transferred, sold, or traded to other users.
• S9s reserves the right to forfeit any bonus obtained through fraud, abuse, or violation of terms.
• Some games may not count toward bonus rollover calculations. Please review the relevant bonus terms for details.

S9s reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any changes will not affect bonuses already earned and currently in the process of fulfilling rollover requirements.

All games offered on the s9s platform use Random Number Generator (RNG) technology that has been verified and audited by internationally accredited independent parties. This ensures every game outcome is truly random and cannot be manipulated by any party, including s9s itself.

• Completed game results are final and cannot be cancelled or altered.
• In the event of a technical disruption during an ongoing game, s9s will use server data to determine a fair outcome.
• Attempting to exploit bugs or system vulnerabilities is strictly prohibited and may result in account closure.
• The use of automated bots, artificial intelligence software, or any third-party tools to play is strictly prohibited.

S9s is committed to providing a fair gaming environment for all users. If you suspect any unfairness in a game, please contact our support team with full details including the game ID, date, and time for further investigation.

S9s platform users are strictly prohibited from engaging in the following activities:

• Opening or operating more than one account.
• Using another person's account or allowing others to use your account.
• Committing any form of fraud, including the use of stolen or unauthorized credit cards or bank accounts.
• Launching cyberattacks, intrusion attempts, or any action that may compromise the security of the platform.
• Using third-party software, bots, or automation to gain an unfair advantage in games.
• Threatening, harassing, or abusing any member of the s9s support team.
• Engaging in money laundering or any other illegal financial activity through this platform.

You may close your account at any time by contacting the s9s customer support team via live chat. Account closure requests will be processed within 3 business days. Before the account is closed, all eligible balances will be returned to you via your registered payment method.

S9s reserves the right to suspend or terminate a user account without prior notice under the following circumstances:

• The user has violated any section of these Terms and Conditions.
• Account activity showing signs of fraud, money laundering, or system exploitation.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Self-exclusion requests submitted by the user themselves or by a recognized family member.

In cases of account closure due to a breach of terms, s9s reserves the right to withhold any balance associated with fraudulent activity or system abuse while an investigation is conducted.

S9s provides the gaming platform "as is" and makes no guarantee that the platform will always be free from interruptions, errors, or technical failures. To the extent permitted by Malaysian law, s9s shall not be liable for:

• Any indirect losses or damages arising from the use of the platform.
• Service disruptions due to scheduled or unscheduled maintenance.
• Data loss resulting from technical failures beyond the reasonable control of s9s.
• Damage caused by viruses or malicious software infecting your device while using the platform.
• Third-party actions affecting access to or use of the platform.

The maximum liability of s9s to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days prior to the liability claim being made.

S9s reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Any material changes will be communicated to users via:

• Notices displayed on the s9s platform homepage.
• Email notifications will be sent to the email address registered to your account.
• In-app notifications on the s9s mobile app (where applicable).

Continued use of the s9s platform after any amendments to the terms take effect constitutes your acceptance of the revised terms. If you do not agree with the amendments, you must stop using the platform and contact the support team to close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the general operation of the s9s platform, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] (response time is typically within 24 hours)
• FAQ Page: Review FAQ page us for answers to the most frequently asked questions.

For formal complaints, please include your account number, relevant transaction details, and a full description of the issue in your message. This will help our team process your complaint more quickly and effectively.

These Terms and Conditions are governed by the laws of Malaysia, and any disputes arising shall first be resolved through s9s's internal process before being referred to any external dispute resolution forum.